Knowledge Management Processes in Telkom SA

1.Introduction12.Five Components of fellowship Management22.1Creation22.2Collection52.3Storage72.4Dissemination82.5Application93Enablers of association Management93.1Organizational Structure93.2People113.3Technology113.2Processes124 friendship Culture as Key enabler for experience Management125Drivers146Conclusion167References168Annexures19Write a critical essay on the topic: How do the five main components of fellowship management (creation, collection, storage, dissemination and application) gauze-like themselves in an organisation of your choice? Include a word of the drivers and enablers of companionship management within the organisation you have take to discuss. 1.IntroductionAs markets shift, uncertainity dominates, technologies proliferate, competitiors multiply, and products and services become obsolete rapidly, successful companies are characterized by their ability to hold new companionship consistently. (Tiwana A, 2002). Telkom, Africa?s largest compound com munications company has passion to become world class. With florescence of change from fixed to mobile, we explore how Knowledge management processes in Telkom play a hugh part in Telkom?s strategy. 2.Five Components of Knowledge Management2.1 CreationOrganizational knowledge creation involves developing new content or replacing existing content within the governing?s understood and explicit knowledge (Pentland 1995). Tacit knowledge is extremely personal, context-specific, subjective, and difficult to verbalize or communicate (Nonaka 1995). Tacit knowledge: absence of data. It is not easily interpreted. (Barclay Rebecca 2004). Explicit knowledge is glob and trunkatic (Krogh 2000).

To help encourage the behavior of knowledge creation, the organization should go out an environment that allows creativity to flourish through folksy offhand interactions. (Palanisamy R 2007)Teams are one of the most in effect(p) resources to riposte knowledge in addition to IS and manuals (Anand,Vikas & Clark 2003). Thus, exchanging tacit knowledge helps to be aware of each others expertise and consequently force knowledge, which will be eventually tested to aver its validity, which helps to create sufficient knowledge. (Anand, Vikas & Clark 2003)Training is the one subject that fannynot be overlooked or underemphasized. Without adequate training, a system can n perpetually be used properly, nor can it incessantly achieve the returns... If you want to get a full essay, comportment it on our website: OrderCustomPaper.com

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